Terms & Conditions

Privacy Policy
The Natural Skincare Factory is totally committed to protecting your privacy. Any information gathered is solely for the purpose of processing orders efficiently. We protect the privacy of this information by using highly secure, password-protected servers. Credit card details are used for individual purchases only and so are not stored after payment has been processed. Personal information will not be divulged to any third party without your consent.

Terms of Sale
You will be submitting an order for the products you indicate in the order form when you click on the place order button on the order page on the secure server. All orders will incorporate our terms of sale.

Reserved Right
We reserve the right not to accept your order, in which case we will not have any further obligation to you.

Accepting your Order
We will notify you by email when your order is submitted to us. We will debit your account with the appropriate amount in full on accepting your order. We will be deemed not to have accepted your order until we have debited your account. The sale of the products will occur at the place and the time that particular products are allocated to your order.

21 Day Money Back Guarantee
If you are not completely satisfied with any of our products then please return the product to us within 21 days of receiving it along with a note of your contact details so we can contact you to make refund arrangements. Please note that we cannot refund the cost of postage and packaging.

Delivery
Delivery will be free within the UK for orders with value over £25. Delivery within the UK for orders under £25 will be charged. The dilivery charge for the UK is currently £2.40. All orders outwith the UK are subject to a delivery charge, regardless of the size or amount of the order. European orders are currently charged at £3.40, Worldwide orders are charged at £5.00. Our obligation is to deliver the products at the delivery address you have specified in your order. We will not despatch the products until we have processed the payment. Delivery time may be affected by the time it takes to process your payment. Delivery is not available on public holidays. We may use an independent carrier to deliver your goods. If there is no one to accept the delivery of your order a card will be left by the carrier so you can arrange a delivery time, directly with the carrier. Ultimately, if the carrier is unable to deliver your order it will be returned to us and you will be charged for it to be re-despatched. We may deliver the products at any time during the day.

Increased Delivery Charge
We may debit your account for more than the amount stated in the total cost to reflect any increase in the cost of the delivery of the products for reasons beyond our reasonable control. Any increase in the price will be fair, proportionate and subject to your approval (you will be contacted).

Product Shortages
In the event that we are unable to complete an order due to unforseen product shortages, a full refund will be provided if the payment has already been processed. You will be contacted.

Incomplete Orders
In the event that we are unable to complete a whole order (due to product shortages)we may accept part of your order, both in respect of the kinds of products ordered and the quantity of products ordered. The price will be reduced accordingly. You will be contacted.

Prices
Prices shown are per item including VAT. Prices are subject to alteration without prior notice. Availability of any item cannot be guaranteed at all times.

Testimonials
All testimonials are bonafidi and are displayed with the expressed permission of the listed person.

Disclaimer
Although we believe in the benefits that our products can bring to many people, we accept that the products may not help everyone. All advice given on the site is for general display only. You should always consult your doctor if skin conditions are serious.

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Testimonials

My skin needs lots of tlc after working under the camera's bright lights all day long so with gallons of water and Natural Skincare Factory products... small miracles are performed

Sarah Heaney TV Presenter & Daily Mail Beauty Columnist

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